Last Updated: 2025-11-20

We want you to be fully satisfied with your purchase.
This Refund Policy describes conditions under which returns and refunds are accepted.

1. Eligibility Window

You may request a return within:

30 days of receiving your item.

2. Conditions for Returns

Items must be:

  • Unworn and unused
  • Unwashed
  • With original tags
  • In the original packaging

We do not accept returns for:

  • Clearance / final-sale items
  • Underwear or intimate wear
  • Customized products

3. Return Process

  1. Contact us at support@silklaboratory.com
  2. Provide order number + photos of the item
  3. We will confirm return instructions
  4. Ship the item back to us (buyer pays return shipping unless defective)

4. Refunds

Once we receive and inspect your return, refund will be issued to your original payment method within 5–7 business days.

Shipping fees are non-refundable.

5. Exchanges

We offer exchanges for size or color if stock is available.

6. Damaged or Wrong Items

If you receive a damaged or incorrect item, contact us within 7 days with photos.
We will replace the item at no cost.

7. Contact

support@silklaboratory.com
Phone: +33 562979264