Last Updated: 2025-11-20

This Privacy Policy describes how BJC COMMERCE (MONTAGNE & CREATION) (“we”, “our”, “us”) collects, uses, and protects your personal information when you visit or make a purchase from silklaboratory.com.

1. Company Information

BJC COMMERCE (MONTAGNE & CREATION)
Registration Number: 832593982
SIRET: 83259398200016
VAT Number: FR45832593982
EORI Number: FR83259398200016
Registered Address:
MONTAGNE & CREATION, 12 CAMIN DETH VINHALET, 65400 ARCIZANS-AVANT, France
Email: support@silklaboratory.com
Phone: +33 562979264

2. Information We Collect

We collect personal information to provide and improve our services, including:

  • Name
  • Billing and shipping address
  • Payment information
  • Email address
  • Phone number
  • Order history
  • IP address and device information
  • Cookies and browsing behavior

3. How We Use Your Information

We use your information to:

  • Process and fulfill your orders
  • Communicate with you regarding your purchase
  • Provide customer support
  • Improve our website and services
  • Detect and prevent fraud
  • Comply with legal obligations

4. Sharing Your Information

We may share your information with:

  • Payment processors (e.g., Stripe)
  • Shipping carriers
  • Fraud prevention service providers
  • Analytics tools (e.g., Google Analytics)

We do not sell your personal information.

5. Cookies

We use cookies to:

  • Keep your shopping cart active
  • Analyze traffic
  • Improve site performance
  • Provide a personalized shopping experience

You can disable cookies in your browser at any time.

6. Data Retention

We retain your order information for legal, tax, and business purposes unless you request deletion.

7. Your Rights (GDPR)

If you are a resident of the EU or UK, you have the right to:

  • Access your personal data
  • Request correction
  • Request deletion (“right to be forgotten”)
  • Request data portability
  • Object to processing

Requests can be sent to: support@silklaboratory.com

8. Security

We apply standard security measures to protect your data. However, no online method is 100% secure.

9. Contact

For privacy concerns, please contact:
support@silklaboratory.com