Shipping Policy
Shipping Policy
Last Updated:2025-11-20
Thank you for shopping with silklaboratory.com.
This Shipping Policy explains how we process and deliver your orders.
1. Processing Time
Order processing time: 1–3 business days
Processing does not include weekends or holidays.
2. Shipping Time
Estimated delivery:
- Europe: 5–10 business days
- United States: 7–14 business days
- International: 8–20 business days
(Delays may occur due to customs or local carriers.)
3. Shipping Methods
We ship via:
- Colissimo
- La Poste
- DHL / UPS (for express orders)
Tracking information will be emailed once your order is shipped.
4. Shipping Fees
Calculated at checkout based on your address and selected service.
5. Customs, Duties & Taxes
Buyers are responsible for customs duties in their country.
We are not responsible for delays caused by customs.
6. Incorrect Address
We are not responsible for failed delivery due to incorrect addresses provided by customers.
7. Lost or Stolen Packages
If tracking shows “delivered,” we are not liable for lost items.
Please contact your local carrier.